Customer Satisfaction Survey

1. Are you satisfied with how my assistant handled your inquiry?(required)

YES NO

2. Did my assistant resolve your inquiry competently?(required)

YES NO

3. Did my assistant answered your inquiry in a timely manner?(required)

YES NO

4. Did my assistant communicate in a clear manner?(required)

YES NO

5. Did you feel confident in my assistant's ability to help you?(required)

YES NO

6. Overall, did you feel that my assistant was knowledgeable about the company/services/policies?(required)

YES NO

7. Was my assistant professional and courteous?(required)

YES NO

8. Did my assistant make you feel like a valued customer?(required)

YES NO

In an effort to assure customer service competency of my assistant and an exceptional customer experience, the following questions have been created to help me assess.