In an effort to assure customer service competency of my assistant and an exceptional customer experience, the following questions have been created to help me assess.

 

1. Are you satisfied with how my assistant handled your inquiry?(required)

2. Did my assistant resolve your inquiry competently?(required)

3. Did my assistant answered your inquiry in a timely manner?(required)

4. Did my assistant communicate in a clear manner?(required)

5. Did you feel confident in my assistant's ability to help you?(required)

6. Overall, did you feel that my assistant was knowledgeable about the company/services/policies?(required)

7. Was my assistant professional and courteous?(required)

8. Did my assistant make you feel like a valued customer?(required)